If it's an emergency, call

A form can't tell you to shut the water off. The phone is answered 24 hours a day by a person in Erie.

24/7 EMERGENCY DISPATCH · LIVE PERSON (814) 480-9422
[email protected] Erie, Pennsylvania · Serving Erie County & Northwest PA IICRC CERTIFIED FIRM #70248702

Request an estimate

For anything not actively running right now. A dispatcher will call you back — usually within 10 minutes, day or night.

Request received A Shield dispatcher is calling you back. If water is actively running, shut the main off and call (814) 480-9422 now.
No obligation. We never sell your information.

Hours & response

Emergency line24 hours · 7 days
Erie & Millcreek45 minutes
Outer Erie County~75 minutes
Northwest PA~2 hours
Callback on this form~10 minutes

First ten minutes

01Shut the water main off if it's a supply leak.
02Kill power to the affected area at the breaker if water is near outlets. Never wade into standing water to reach the panel.
03Move what you can safely lift. Leave heavy furniture.
04Photograph everything before anyone touches it. This is what your claim is built on.
05Call us. Then call your insurance carrier — in that order, because mitigation shouldn't wait on a claim number.

Other ways to reach us

Emergency line — (814) 480-9422 [email protected] Facebook — @ShieldRestoration Instagram — @shieldrestore

Commercial & property managers

We'll walk your building for free and put shut-offs, after-hours contacts, and pre-agreed rates on paper before you ever need us.

Set up a response plan →